Why Don't I See My Project or My Invitation?

Don't See the Project in Your Dashboard?

Your profile is likely incomplete. Users are not able to access projects until their email addresses are verified.

  • How to fix it: Check your profile settings to ensure your email has been fully verified, or resend your verification email following the steps below.

Don't See the Invite in Your Email?

Check your spam, junk, or promotions folders and if you still can't find it, follow the instructions below to resend the verification email.

Troubleshooting: If you see your personal email in the CITAP Portal, you will need to update it to your work email to access your projects. If you’re using Login.gov, you may need to connect your Login.gov and your work email. Visit this article to learn how to add your work email to Login.gov.

Resend the Verification Email

You can resend the verification email by following these steps:

  1. Click the icon in the upper right corner to open the Profile and Settings page.
Select Profile and Settings

  1. Scroll down to the Notification Settings section.
  2. Click the resend ⌲ button to resend the verification email.
Scroll down to the Notification Settings, click the send button on the right

Note:  You can edit the email address notifications are sent to by selecting the pencil ✎ icon.

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